Terms & Conditions
Algarve Shuttle Transfers – Terms & Conditions
Part of the Algarve Online Group
1. General
These Terms & Conditions govern all bookings and services provided by Algarve Shuttle Transfers.
By making a reservation, you agree to the terms outlined below.
2. Booking & Confirmation
All bookings must be made in advance through our website, email, or approved partners.
A booking is only considered confirmed once you receive a confirmation email or reference number from us.
3. Pricing & Payment
All prices are quoted in Euros (€) and include applicable taxes unless stated otherwise.
Prices are fixed at the time of booking and will not be subject to change, except in cases of significant, unforeseen circumstances.
Payment is always required in advance when making a booking, depending on the service selected.
We accept major payment methods as specified during booking.
4. Cancellations & Refunds
Cancellations made more than 48 hours before the scheduled pickup time are eligible for a full refund.
Cancellations made less than 24 hours of the service, are subject to a cancellation fee or be non-refundable.
No-shows will be charged the full amount of the booking.
Refunds, when applicable, will be processed using the original payment method.
5. Changes to Bookings
Any changes (such as time, location, or passenger details) must be requested as soon as possible. While we will do our best to accommodate changes, they are subject to availability and may incur additional charges.
6. Waiting Time
Airport pickups include up to 60 minutes of free waiting time after flight landing.
For other pickups, a grace period of 15 minutes is included.
Additional waiting time may incur extra charges.
7. Flight Delays
We monitor flight arrivals where possible. In the event of delays, we will adjust pickup times accordingly at no extra cost, provided accurate flight details were supplied at booking.
8. Passenger Responsibilities
Passengers are responsible for ensuring that all booking details are accurate.
Seatbelts must be worn at all times.
Passengers must behave appropriately; drivers reserve the right to refuse service in cases of misconduct, with no refund issued.
9. Luggage Policy
Passengers must inform us of any excessive or special luggage (e.g., sports equipment, wheelchairs) at the time of booking.
We reserve the right to refuse items not declared in advance if they cannot be safely accommodated.
10. Child Seats
Child and baby seats are available upon request and must be specified at the time of booking.
Availability cannot be guaranteed without prior notice.
11. Liability
While we strive to provide timely and efficient service, Algarve Shuttle Transfers shall not be held liable for delays caused by circumstances beyond our control, including traffic, weather conditions, road closures, or other unforeseen events.
We are not responsible for missed flights, appointments, or connections due to such delays.
12. Damage & Cleaning Fees
Passengers may be held responsible for any damage caused to vehicles or for excessive cleaning required due to spills, sickness, or misconduct.
13. Force Majeure
We are not liable for failure or delay in performing our obligations where such failure is due to events beyond our reasonable control, including natural disasters, strikes, or other force majeure events.
14. Privacy Policy
We respect your privacy and handle all personal data in accordance with applicable data protection laws. Information collected is used solely for booking and service purposes.
15. Governing Law
These Terms & Conditions are governed by the laws of Portugal. Any disputes shall be subject to the jurisdiction of Portuguese courts.
16. Contact Information
For any questions or assistance regarding your booking, please contact our 24 hrs customer support team.
WHATSAPP +351 934 702 732
Algarve Shuttle Transfers – Your Journey, Our Priority.